TP-LINK Replacement & Warranty

Warranty & Replacement

Limited Warranty

TP-LINK AU Limited provides a limited warranty to all TP-LINK products purchased in AU. The warranty covers the main device, antenna and external power supply due to defects in material or workmanship. Packaging, various cables, software products, technical data and other accessories are not covered here. The maximum liability of TP-LINK is equal to or no higher than the product's purchased price.

The benefits provided under this Limited Warranty are in addition to other rights and remedies provided under Australia and New Zealand law.

Our good come with guarantees that cannot be excluded under the Australian Consumer law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Warranty Period

TP-LINK Australia Pty Ltd provides a 3-Year warranty to SOHO/SMB products, One-Year to other products from the date of purchase of the products(s), If you have questions about warranties on new TP-Link products, just select a product list below.

Product type
TP-Link SOHO Products
TP-Link SMB Products
TP-Link Other Products

* We will replace the product should our RMA Technicians be unable to resolve the fault. Generally, a product is considered DOA if found faulty within 14 days of purchase, but this may not have the same DOA period in different stores.

Replacement Procedure

Normal Replacement

To request warranty service within Australia and New Zealand, you need to process TP-LINK’s RMA program by following the steps below.

Step 1: Call Toll-Free hotline. Australia: 1300 875 465/ New Zealand: 0800 875 465.
Remote Troubleshooting and get the case number.

Step 2: Get the replacement from the reseller which you originally purchased the product by providing the faulty product, the case number, and the purchase receipt.

Advance Replacement

If the store no longer accepts your claim, you may process it through TP-LINK's RMA program by following the steps below. We don't accept any package without a CASE number.

Step 1: Call Toll-Free hotline.Australia: 1300 875 465/ New Zealand: 0800 875 465.
Remote Troubleshooting and get the case number.

Step 2: Send defective product, purchase receipt along with CASE number to TP-LINK.

  • Company Name: TP-LINK Australia Pty Ltd
  • Business Address: Unit4, 9-11 South Street, Rydalmere, NSW, Australia
  • support.anz@tp-link.com

Step 3: Once the defective product is received, TP-LINK AU Limited or distributors will send back a replacement and inform the customer of the tracking number. The warranty period shall not be extended and is to be calculated from the product's original purchasing date.

Note: Customer is responsible for the shipping fee in Step 3. If purchase receipt can't be provided, the warranty period shall be calculated 3years from the product's manufacturing date. The first three digits of the Serial Number (SN) represent the manufacturing date (year and month). For example, "121" represents the year of 2012 (12) and month of January (1). "12A" represents the year of 2012 (10) and month of October (A). (B) represents the month of November and (C) represents the month of December. The warranty period ends on the last day of the 3rd year.

Warranty Exclusions:

The limited warranty remains valid provided the product was properly installed and used.

The limited warranty does not apply to following situations:

  1. The product is found defective after the warranty period is expired.
  2. The defect is caused by misuse, abuse, or unauthorized repair, whether by accident or other cause, or simply negligence.
  3. The product has been updated, reworked, modified, or improperly tested by the purchaser or its reseller, end-user, or by a third party other than TP-LINK.
  4. The damage or loss is incurred in transportation of the product.
  5. The product is damaged due to natural disaster, such as lightning, flood, earthquake, etc.
  6. Any other cause which is not related to a product defect.

Appendix:

  1. Warranty service stated above is only valid for products sold in the AU. Any other additional warranty service agreed during purchase shall only be effective based on the contract signed by TP-LINK AU Limited.
  2. Any warranty service made by the distributor is beyond this warranty policy, TP-LINK AU Limited shall not be held liable. Please obtain documents during purchase in order to be honored by the distributor.
  3. Any direct or indirect damage that prohibited the product from function normally, TP-LINK AU Limited shall only be liable for the duties stipulated by the state law.
  4. TP-LINK AU Limited shall neither, on any account, respond to any loss caused by damages such as improper use of applications and configurations, nor respond to any accusation put forward by a third party.

Remarks: TP-LINK Australia Pty Ltd reserves all rights including interpretation and modification to this warranty policy.

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Networking
WiFi Router
Archer C5400 Archer C5 TL-WR940N
Archer C3200 Archer C1200 TL-WR843N
Archer C3150 Archer C50 TL-WR842N
Archer C2600 Archer C25 TL-WR841N
Archer C2300 Archer C2 TL-WR840N
Touch P5 Archer C20 TL-WR941HP
Archer C9 TL-WR1043ND TL-WR841HP
Archer C7 TL-WR945N TL-WR802N
Archer C60 Archer C59  
Range Extender
RE650 RE350 TL-WA850REKIT
RE590T RE305 TL-WA855RE
RE580D RE210 TL-WA850RE
RE450 RE200 TL-WA820RE
WiFi Adapter
Archer T9UH TL-WN821N Archer T9E
Archer T4UH TL-WN727N Archer T6E
Archer T4U TL-WN725N TL-WDN4800
Archer T2UH TL-WN723N TL-WN881ND
Archer T2U TL-WN722N TL-WN851ND
Archer T1U Archer T4UHP TL-WN781ND
TL-WN823N Archer T2UHP TG-3269
TL-WN822N TL-WN8200ND TG-3468
Access Point
AP500 AP200 TL-WA801ND
AP300 TL-WA901ND TL-WA701ND
Mobile WiFi
M7350 M7300  
3G/4G Router
Archer MR200 TL-MR3420 TL-WR902AC
TL-MR6400 TL-MR3020  
Broadband Access
TL-VG5612 TD-W9970 TD-W8980
Archer VR2800 Archer D9 TD-W8970
Archer VR2600 Archer D7 TD-W8968
Archer VR900 Archer D5 TD-W8961N
Archer VR600 Archer D50 TD-W8960N
Archer VR400 Archer D2 TD-W8950N
Archer VR200v Archer D20  
TD-W9977 TD-W9980  
Powerline
TL-WPA8630PKIT TL-PA9020PKIT TL-PA411KIT
TL-WPA4227KIT TL-PA8010PKIT  
TL-WPA4220KIT TL-PA7010PKIT  
TL-WPA4220 TL-PA4010PKIT  
Switch
TL-SG108 TL-SG1005D TL-SF1008D
TL-SG105 TL-SG108E TL-SF1005D
TL-SG1008D TL-SG105E  
Smart Home
Cloud Camera
NC450 NC250 NC220
NC200    
Smart Plug
HS100    
Smart LED Bulb
LB130 LB120 LB110
LB100    

 

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SMB
Ceiling Access Point
EAP330 EAP120 EAP110
EAP245 EAP115  
EAP320 EAP115-Wall  
EAP225 EAP110-Outdoor  
Wireless Controller& CAP Series
CAP1750 CAP300 AC500
AC50    
Outdoor CPE
CPE520 CPE510 CPE220
CPE210 WBS510 WBS210
Wireless Indoor Antennas
TL-ANT2409CL TL-ANT2408CL  
Wireless Outdoor Antennas
TL-ANT5819MS TL-ANT5830MD TL-ANT2415D
TL-ANT2415MS TL-ANT5823B TL-ANT2414A
TL-ANT2424MD TL-ANT2424B TL-ANT2412D
TL-ANT2409A    
Wireless Accessories
TL-ANT24EC12N TL-ANT24EC5S TL-ANT24PT3
TL-ANT24EC6N TL-ANT24EC3S TL-ANT200PT
TL-ANT24SP    
VPN Router
TL-ER6120 TL-ER604W TL-R600VPN
TL-ER6020    
Load Balance Broadband Router
TL-ER5120 TL-R480T+ TL-R470T+
Switch
T3700G-28TQ T2600G-52TS(TL-SG3452) T2500G-10TS(TL-SG3210)
T2700G-28TQ T2600G-28MPS(TL-SG3424P) T2500-28TC(TL-SL5428E)
TL-SG5428 T2600G-28TS(TL-SG3424) TL-SL3452
TL-SG5412F T2600G-18TS(TL-SG3216) TL-SL3428
Smart Switch T1700 Series
T1700G-28TQ T1600G-28PS(TL-SG2424P) TL-SG2008
T1700X-16TS T1600G-28TS(TL-SG2424) TL-SL2452
T1600G-52PS(TL-SG2452P) TL-SG2216 T1500-28PCT(TL-SL2428P)
T1600G-52TS(TL-SG2452) T1500G-10PS(TL-SG2210P) TL-SL2428
TL-SL2218 T1500G-10MPS TL-SL2210
Easy Smart Switch
TL-SG1016PE TL-SG1016DE TL-SG105E
TL-SG1024DE TL-SG108E TL-SG108PE
Unmanaged Pure-Gigabit Switch
TL-SG1048 TL-SG1016D TL-SF1048
TL-SG1024 TL-SG1008P TL-SF1024
TL-SG1024D TL-SG1008PE TL-SF1024D
TL-SG1016 TL-SG1008 TL-SF1016
TL-SF1016DS TL-SF1016D TL-SF1008P
SMB Accessory
TL-POE200 TXC432-CU3M TL-SM321A
TL-POE150S TXM431-SR TL-SM321B
TL-POE10R TXM431-LR MC220L
TX432 TL-SM311LS MC210CS
TXC432-CU1M TL-SM311LM MC200CM
MC112CS MC110CS PSM150-AC
MC111CS TL-MC1400 RPS2
MC100CM RPS150  

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Power Bank 1 year
TL-PB20100 TL-PB5200
TL-PB15600 TL-PB2600
TL-PB10400 TL-PBG13400
Computer Accessories 1 year
TL-PS110P UH720
TL-EC505EM UH700
TL-EC510EM UH400
TL-EC515EM UE330
TL-EC530EM UE300
TL-WPS510U UE200
TL-PS310U TL-PS110U
Groovi Ripple BS1001 HA100
TL-AC210 UP540
UP525 CP230
CP220