Dear Customers,
Thank you very much for purchasing TP-LINK products. In order to protect your rights and interests, please read the following Warranty Policy carefully.
Limited Warranty
TP-LINK Australia Pty Ltd provides limited warranty to all TP-LINK products purchased in Australia and New Zealand. The warranty covers the main device, antenna and external power supply failures due to defects in material or workmanship. Packaging, various cables, software products, technical data and other accessories are not covered here. The maximum liability of TP-LINK is equal to or no higher than the product's purchased price.
If the returned product is discontinued, TP-LINK will replace it with an equivalent product.
Click here to view "Conditions that Disqualify Product from Warranty"
Conditions that Disqualify Product from Warranty
Conditions that Disqualify Product from Warranty in the host machine include but not limited:
- Any defect caused by misuse, improper installation or maintenance that is not required by TP-LINK Australia Pty Ltd instruction;
- Any defect caused by software, virus or improper use of self-made and non-public software;
- Any product beyond the limited free replacement and repair period;
- Any unauthorized obliteration or tearing up of the product bar code;
- Any product that the bar code or item type in the warranty card is different from the product itself;
- Any unauthorized modification to the supporting setting files, or any authorized disassembly and repair;
- Any defect caused by improper use in the working conditions beyond the stated ones by the instruction (for example: under abnormal temperature that is too high, low, wet or dry; high sea-level; instable electric current and voltage and so on)
- Any defect caused by personal disaster or improper maintenance, such as mechanical damage, serious oxidation and rusting, rat damage, permeating exertion and so on;
- Any defect caused by transportation or loading during returning voyage;
- Any natural disaster such as earthquake, fire, flood, thunder strike and so on;
- Any other defects that are not caused by workmanship, technique, product quality and like;
Conditions that Disqualify Product from Warranty in the external power supply include:
- The returned power supply has obvious hard object damage, fissure, broken legs, severe deformation;
- The returned power code is broken, has naked core and damages like this.
Warranty Period
TP-LINK Australia Pty Ltd provides 3-Year warranty to all our products.
Replacement Procedure
To request warranty service within Australia and New Zealand, you need to process TP-LINK’s RMA program by following the steps below.
If the reseller no longer accepts your claim, you can contact TP-LINK at the following address or via email provided here:
- Company Name: TP-LINK Australia Pty Ltd
- Business Address: Unit4, 9-11 South Street, Rydalmere, NSW, Australia
- sales@tp-link.com.au
Please Note: If purchase receipt can't be provided, the purchase date will be calculated as the third month from the manufacturing date. Click here to view "details about manufacturing date"
Details About Manufacturing Date
The first three digits of the Serial Number (SN) represent the manufacturing date (year and month). For example “101” represents the year of 2010 (10) and month of January (1). “10A” represents the year of 2010 (10) and month of October (A). (B) represents the month of November and (C) represents the month of December.
CloseAppendix:
- Warranty service stated above is only valid for products sold in Australia and New Zealand. Any other additional warranty service agreed during purchase shall only be effective based on the contract signed by TP-LINK Australia Pty Ltd.
- Any warranty service made by the distributor is beyond this warranty policy, TP-LINK Australia Pty Ltd shall not be held liable. Please obtain documents during purchase in order to be honored by the distributor.
- TP-LINK Australia Pty Ltd shall neither, on any account, respond to any lost caused by damages such as improper use of applications and configurations, nor respond to any accusation put forward by a third party.
- In Australia, some companies have been found to be parallel importing TP-LINK products. A parallel import is a non-counterfeit product imported from another country without the permission of the intellectual property owner. Click here to view "TP-LINK Parallel Imported Product Notice"
TP-LINK Parallel Imported Products Notice
Dear TP-LINK Customer,
In Australia, some companies have been found to be parallel importing TP-LINK products. A parallel import is a non-counterfeit product imported from another country without the permission of the intellectual property owner. TP-LINK Australia suggests you purchase TP-LINK products from TP-LINK official distributor, Anyware Computer Accessories and Altech Computer Corporation. At the same time, TP-LINK Australia will not cover any parallel imported products’ warranty and will take legal actions against those companies that parallel import TP-LINK products.TP-LINK’s official distributors also have the right to refuse any warranty replacement of parallel imported products.
Some parallel imported products’ power adapters have been changed to AU adapters; however, these do not comply with the requirements of A-Tick and C-Tick, enforced by the Australian government. This may also cause safety issues. Please make sure the products you are selling are TP-LINK Australian Products, which have the correct warranty label, including TP-LINK hotline numbers.
TP-LINK Australian Product
Warranty Sticker
Parallel Imported Product
Warranty Sticker
TP-LINK Australia Pty Ltd
11th January, 2012
Remarks: TP-LINK Australia Pty Ltd reserves all rights including interpretation and modification to this warranty policy.